One of my mentees, a newly-minted director, asked how to evaluate the performance of the managers who now report to them. We were discussing some of the differences as you move from manager to director and how to make the shift in mindset.
Measuring the effectiveness of individual contributors (ICs) is relatively straightforward. Are they getting their work done? Are they helping others get their work done? Are they helping those around them build their skills and be more effective? Are they taking feedback? Are they giving high-quality actionable feedback? Measuring the effectiveness of managers, though, feels a bit harder.
Manager performance questions
These are the questions that I use to help me understand how well a manager who reports to me is performing.
How well are their ICs performing? If their team is performing well, the manager is probably doing pretty well. If their team isn’t performing well, what are they doing to turn it around? Are their ICs performing well only because, or possibly in spite of, the manager micromanaging them?
How is morale on their team? If their team is happy, the manager is probably doing pretty well. If morale is low, what is the manager doing to turn it around? Is the manager keeping morale artificially high, such as by not giving difficult but necessary feedback?
Do their ICs have the right amount of stretch assignments? Is the manager creating the right opportunities for their team to grow their skills?
How well is hiring (if any) going? Are they able to find a great slate of diverse and high-quality candidates for their roles? Are they following best practices in their hiring process?
How well is the manager working with and communicating to peer managers? This is such an important part of their job. What is the feedback that you’re getting from their peer managers?
How well is the manager communicating to their manager? Do you as their manager know what’s going on, at the right level of detail? Are you caught unaware by problems on or with their team?
Is the manager contributing to cross-team initiatives? Besides just getting the work done, you should have cross-team initiatives to help improve your organization and your company. Your manager should be contributing to these?
How well is the manager handling conflicts (within their team, between teams, between themselves and others)? Some days, it can feel like the job of a manager is only to be a mediator between conflicting parties. A good manager is managing those problems, coaching people through them to handle them better themselves, and reducing the risk that a conflict will spiral out of control.
How well is the manager assigning and delegating work? Are they giving the right work to the right members of their team? Are they doing so fairly and equitably? Are they delegating the right work from their list to folks on their team?
How well is the manager dealing with emergencies? There’s always some kind of emergency going on. Sometimes it’s work related, sometimes it’s personal, sometimes one creates the other. When an emergency of some sort comes up, is the manager handling it?
A manager is a force multiplier
What I find most important to think about in manager performance is that they’re a force multiplier. If that force multiplier is being used well, they’re likely doing their job well. If they’re failing in some aspect of their job, they could be a negative force multiplier. For example, a manager whose team is low-performing and they either can’t see it or can’t turn it around is a manager who is a negative force multiplier. It’s your job as a manager-of-managers to understand where your manager is being a positive force multiplier or a negative force multiplier, and coach them as needed.