After spending hours figuring out a fix for 43 GB of mysterious “other” on my iPhone a few months ago, I suppose I shouldn’t be surprised that I ran into yet another problem syncing my iPhone and iTunes.
This time, the problem is with an iPhone 6 running iOS 8, and iTunes 111. I’ve got over 60GB of music on my iPhone. One afternoon earlier this week, I noticed that after syncing my iPhone, all of my album artwork was missing. I’ve got album artwork for everything in iTunes, and it was quite annoying to have it go missing. I tried the basic fix, which was re-syncing the iPhone. That didn’t work: my iPhone still didn’t have any album artwork.
Next, I decided that I would try to delete the music from my iPhone, and then re-add it. That didn’t work. I connected my iPhone to my Mac, unchecked “sync Music”, and then clicked the “Sync” button. I let it go for 3 hours, and it seemed stuck. In the Music app on my iPhone, the list of songs was constantly updating, but nothing was actually getting deleted. So I cancelled the operation, then tried to sync again. When I did that, I discovered that I had 60GB of “other” on my iPhone.
At least I’ve been here before. I tried rebooting the phone, and that didn’t make a difference. I did the same thing as last time: erased the phone and let iTunes restore it. This time, the mysterious “other” was missing. Of course, the sync stalled again. I let it go for about 20 minutes before pulling the plug and restarting the sync. On the second sync, I had a functional iPhone, but no music. I re-checked “Sync Music”, and started yet another sync. A couple of hours later, my iPhone had its artwork back.
All told, I lost a whole evening to this. Come on, iTunes. Get it together.
- Yes, I haven’t updated to iTunes 12. It’s so unusable, and it’s not like I have a lot of confidence that the problems that I experience are any better. ↩