{"id":608,"date":"2011-10-26T07:41:46","date_gmt":"2011-10-26T14:41:46","guid":{"rendered":"http:\/\/www.nadynerichmond.com\/blog\/?p=608"},"modified":"2011-10-26T10:05:32","modified_gmt":"2011-10-26T17:05:32","slug":"so-maybe-it-wasnt-such-great-service","status":"publish","type":"post","link":"https:\/\/www.nadynerichmond.com\/blog\/2011\/10\/26\/so-maybe-it-wasnt-such-great-service\/","title":{"rendered":"so maybe it wasn’t such great service"},"content":{"rendered":"

A couple of weeks ago, I posted about an experience that I had with Pop Market<\/a>, wherein I raved about their customer support. \u00a0I spoke too soon. \u00a0It’s now three weeks later, and I’m still having issues.<\/p>\n

You see, I ordered a set of three albums. \u00a0One of those three albums, the deluxe edition of Pearl<\/em> by Janis Joplin, has a manufacturing error. \u00a0The packaging is correct, but the discs inside are Earth, Wind & Fire. \u00a0I contacted Pop Market when I noticed the problem. \u00a0Very quickly, I got a response, and they sent out a replacement. \u00a0I wrote that prior blog post when I got such a quick response from them.<\/p>\n

On October 11, I received the replacement. \u00a0I opened it up, and discovered the same problem: right packaging, wrong discs. \u00a0I wrote them again, and again received a fast response. \u00a0They said that they were sending out another replacement.<\/p>\n

On October 20, I received the replacement for the replacement. \u00a0You can guess what happened, right? \u00a0It’s the same manufacturing error. \u00a0This time, I wrote the following to them:<\/p>\n

Hello,<\/p>\n

I have received the replacement “Pearl” by Janis Joplin.\u00a0\u00a0However, this\u00a0replacement has the same issue that the previous two had: the discs inside\u00a0the package are “Essential Plus” by Earth, Wind & Fire.<\/p>\n

You’ve now sent me three copies of this album, and all three of them have\u00a0what I presume is a manufacturing error.\u00a0\u00a0I appreciate how fast you’ve\u00a0responded to me and sent out replacement copies, but all of them are still\u00a0incorrect.\u00a0\u00a0How can I ensure that I get a replacement copy of this album\u00a0that actually has the correct discs inside?<\/p>\n

As you can see from my account, I’ve purchased multiple items from Pop\u00a0Market now.\u00a0\u00a0I really like the service, and I’m very happy that you’ve\u00a0been so responsive thus far in the issue that I’m trying to raise.\u00a0\u00a0I’m\u00a0sure that you are limited in what you can do, but I hope that you can try\u00a0to do something that goes a bit beyond simply shipping me yet another copy\u00a0of the album.\u00a0\u00a0I now have three incorrect copies of “Pearl” sitting next\u00a0to my stereo, and I don’t want to add a fourth incorrect copy to the pile.<\/p>\n

Best regards,
\nNadyne Richmond.<\/p><\/blockquote>\n

Again, I got an almost instantaneous response, and it also shows that they actually read the mail that I sent them:<\/p>\n

Hi Nadyne Richmond,<\/p>\n

I’m sorry to know that you are not receiving the ordered product. I have forwarded this information to our warehouse department for further investigation. As soon as I get any more information in this regard, I will get back to you.<\/p>\n

Thank you for your patience as I strive to provide you with the best service and support possible.<\/p>\n

Sincerely,
\nSony Music Digital
\n[number redacted]
\nVictor<\/p><\/blockquote>\n

It’s now been nearly a week, and I don’t have a response from them yet. \u00a0But I do have three borked copies of Pearl<\/em>, and I really don’t want to add another to the pile.<\/p>\n

You might remember that this isn’t the only problem that I’m currently having with Sony. \u00a0I should write up an update of the whole Amazon\/Sony tech support debacle<\/a> sometime soon, but suffice it to say that it’s not resolved either. \u00a0To put a cherry on top of this Sony-flavored sundae, I got an email today saying that my Sony television needs to be inspected to ensure that it’s not a fire risk<\/a>. \u00a0I feel like I need to check on everything I own that was made by Sony to make sure that it doesn’t have a problem. Is my old DAT deck going to blow up? \u00a0How many other discs do I have that were made by Sony? \u00a0Am I tempting the fates by even asking such questions?<\/p>\n","protected":false},"excerpt":{"rendered":"

A couple of weeks ago, I posted about an experience that I had with Pop Market, wherein I raved about their customer support. \u00a0I spoke too soon. \u00a0It’s now three weeks later, and I’m still having issues. You see, I ordered a set of three albums. \u00a0One of those three albums, the deluxe edition of … Continue reading so maybe it wasn’t such great service<\/span> →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-608","post","type-post","status-publish","format-standard","hentry","category-nadyne"],"_links":{"self":[{"href":"https:\/\/www.nadynerichmond.com\/blog\/wp-json\/wp\/v2\/posts\/608","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nadynerichmond.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.nadynerichmond.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.nadynerichmond.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nadynerichmond.com\/blog\/wp-json\/wp\/v2\/comments?post=608"}],"version-history":[{"count":3,"href":"https:\/\/www.nadynerichmond.com\/blog\/wp-json\/wp\/v2\/posts\/608\/revisions"}],"predecessor-version":[{"id":610,"href":"https:\/\/www.nadynerichmond.com\/blog\/wp-json\/wp\/v2\/posts\/608\/revisions\/610"}],"wp:attachment":[{"href":"https:\/\/www.nadynerichmond.com\/blog\/wp-json\/wp\/v2\/media?parent=608"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.nadynerichmond.com\/blog\/wp-json\/wp\/v2\/categories?post=608"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.nadynerichmond.com\/blog\/wp-json\/wp\/v2\/tags?post=608"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}