{"id":578,"date":"2011-10-04T07:25:02","date_gmt":"2011-10-04T14:25:02","guid":{"rendered":"http:\/\/www.nadynerichmond.com\/blog\/?p=578"},"modified":"2011-10-02T18:37:56","modified_gmt":"2011-10-03T01:37:56","slug":"now-thats-service","status":"publish","type":"post","link":"https:\/\/www.nadynerichmond.com\/blog\/2011\/10\/04\/now-thats-service\/","title":{"rendered":"now that’s service!"},"content":{"rendered":"

I’ve already gone on about how awesome Pop Market<\/a> is when I posted about the user experience of daily deals<\/a>. \u00a0Now I’ve got another reason to love them: lightning-fast customer service.<\/p>\n

On Sunday afternoon, I opened up one of my recent purchases from them, a two-disc set of Janis Joplin’s Pearls<\/em>. \u00a0Inside, I found two Earth, Wind & Fire discs instead<\/a>. \u00a0I went to the Pop Market website and sent them the following via their “contact us” form:<\/p>\n

Hello,<\/p>\n

I ordered the “Legendary Women” CD bundle, which consists of two-CD sets from Carole King, Janis Joplin, and Sarah McLachlan.\u00a0\u00a0Today, I opened up the Janis Joplin set to listen to it, only to discover that there has been some kind of manufacturing error.\u00a0\u00a0Instead of the two-disc set of “Pearl”, the two discs are Earth, Wind & Fire’s “Essential Plus”.<\/p>\n

How can I resolve this issue?<\/p>\n

Best regards,
\nNadyne Richmond.<\/p><\/blockquote>\n

In less than ten minutes, I got a response. \u00a0On a Sunday! \u00a0And here’s what they had to say:<\/p>\n

Hi Nadyne Richmond,<\/p>\n

I’m sorry for any inconvience that may have caused. I am happy to provide your requested replacement. I have created your Service Order: [number]. You can follow the status of your Service Order online using the link below:
\n[linky redacted]
\nOnce your product has shipped, this link will be updated to display your new tracking number.<\/p>\n

Sincerely,<\/p>\n

Sony Music Digital
\n[number redacted]
\nVictor<\/p><\/blockquote>\n

This is much faster service than I expected, and I’m certainly happy with the response. So: thanks, Pop Market! This certainly makes me feel better about all of the purchases that I’ve already made with them, and even more likely to continue doing so in the future.<\/p>\n","protected":false},"excerpt":{"rendered":"

I’ve already gone on about how awesome Pop Market is when I posted about the user experience of daily deals. \u00a0Now I’ve got another reason to love them: lightning-fast customer service. On Sunday afternoon, I opened up one of my recent purchases from them, a two-disc set of Janis Joplin’s Pearls. \u00a0Inside, I found two … Continue reading now that’s service!<\/span> →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-578","post","type-post","status-publish","format-standard","hentry","category-nadyne"],"_links":{"self":[{"href":"https:\/\/www.nadynerichmond.com\/blog\/wp-json\/wp\/v2\/posts\/578","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nadynerichmond.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.nadynerichmond.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.nadynerichmond.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nadynerichmond.com\/blog\/wp-json\/wp\/v2\/comments?post=578"}],"version-history":[{"count":1,"href":"https:\/\/www.nadynerichmond.com\/blog\/wp-json\/wp\/v2\/posts\/578\/revisions"}],"predecessor-version":[{"id":579,"href":"https:\/\/www.nadynerichmond.com\/blog\/wp-json\/wp\/v2\/posts\/578\/revisions\/579"}],"wp:attachment":[{"href":"https:\/\/www.nadynerichmond.com\/blog\/wp-json\/wp\/v2\/media?parent=578"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.nadynerichmond.com\/blog\/wp-json\/wp\/v2\/categories?post=578"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.nadynerichmond.com\/blog\/wp-json\/wp\/v2\/tags?post=578"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}