One of the things that I like about working at VMware is the effort that the company puts into greasing the skids for its employees.\u00a0 There\u2019s a lot of little things that are done to make my life easier.<\/p>\n
One of them is our Helpzilla. \u00a0It\u2019s how pretty much everything gets done around here.\u00a0 Order hardware?\u00a0 Helpzilla.\u00a0 Book a big conference room?\u00a0 Helpzilla.\u00a0 Can\u2019t get Flash to update?\u00a0 Helpzilla.\u00a0 Reconfigure your office?\u00a0 Helpzilla.\u00a0 Each of these are very different tasks, but there\u2019s a single entry point to all of them.\u00a0 For me, this makes my life so much easier.\u00a0 I don\u2019t have to remember which website to go to when I need to do something.\u00a0 I go to the same place every time, fill out the same form, and everything magically happens. \u00a0There\u2019s a single place where the history of a request lives, so it\u2019s easy to add more details or find out the current status.<\/p>\n
Another one is our desktop support folks.\u00a0 On each floor of all of the buildings on main campus, there\u2019s one office with one or two support folks.\u00a0 They\u2019re responsible for handling a lot of the computer-related Helpzilla requests, but they\u2019re also the keepers of lots of useful things.\u00a0 Lost your dongle to connect your Mac to the projector?\u00a0 Stop by their office and get a new one.\u00a0 Need a USB key?\u00a0 Swing in and pick one up.\u00a0 Lots of the little things can be handled like this, with no requests or paperwork or approvals.\u00a0 It makes life a whole lot easier.<\/p>\n
A couple of weeks ago, the battery in my MacBook Pro began failing.\u00a0 I put in a Helpzilla ticket to order a replacement.\u00a0 The shipping of the battery was the slowest thing about the experience.\u00a0 The battery arrived, and one of our desktop support guys was in my office the next morning offering to take care of replacing the battery for me.\u00a0 How awesome is that?\u00a0 I only had to finish up what I was doing and live without my laptop for a bit while he magically made everything happen.<\/p>\n
Thanks, VMware!<\/p>\n
(I suppose I can\u2019t write a post about liking working for VMware without mentioning that we\u2019re hiring.\u00a0 My team has interaction design positions open; ping me if you\u2019d like to know more.\u00a0 We\u2019ve also got a whole bunch of other positions open, including development, test, and program management.\u00a0 Ping me if you\u2019re looking for a referral!)<\/p>\n","protected":false},"excerpt":{"rendered":"
One of the things that I like about working at VMware is the effort that the company puts into greasing the skids for its employees.\u00a0 There\u2019s a lot of little things that are done to make my life easier. One of them is our Helpzilla. \u00a0It\u2019s how pretty much everything gets done around here.\u00a0 Order … Continue reading greasing the skids<\/span>