I’m Nadyne Richmond. As a user experience researcher, my job is to understand users and try to improve their experience with their applications.
I was a staff researcher at VMware. I worked on a wide swath of VMware’s product portfolio, including vSphere, vCloud Director, vCloud Suite, Horizon, and Zimbra. I also created and led VMware User Experience (vUE), VMware’s first internal conference for its user experience community.
Prior to VMware, I spent five years as a user experience researcher in the Macintosh Business Unit at Microsoft. There, I focused primarily on Outlook:Mac, PowerPoint:Mac, OneNote for iPhone, OneNote for iPad, and some cross-suite initiatives. Before MacBU, I spent just under five years in IBM’s Information Management division as a member of their User Technology group. While working on my degrees, I worked for a small telecommunications firm, doing technical support and software engineering for voice application systems.
I have three degrees: a BS in computer science, a BS in mathematics, and a MS in technical communication. All of my degrees come from Southern Polytechnic State University in Marietta, Georgia.